Ola Electric In light of an incident involving a customer who sustained severe injuries in an accident on S1 and needed to be admitted to ICU, the company has released a statement. Pro Electric scooter Responding to the complaint made by the victim’s husband, Samkit Parmar, Ola Electric This was a high-impact road accident. The company also claimed it has extended “all necessary support to the family.” The victim’s husband has since deleted the original tweet.
In This tweet was deleted. Pawar The victim claimed that the front wheel of the suspension broke and threw it out in front. The The incident occurred last week. The Tweet attracted a lot of attention from social media, with other users recalling their experiences with defects with the S1 scooter.
In Their statement Ola Electric said, Our Our analysis and preliminary investigation revealed that the incident was caused by a high-impact road accident. We We are in touch and have provided all support to the family. We They are happy to share their happiness that the rider has a safe and successful recovery. At Ola, vehicle safety & quality standards are of the highest priority. The Ola S1 Pro It is constructed with uncompromising quality in every aspect and has been tested across 5 million kilometers on challenging terrains and all types of weather conditions.
Pawar A follow-up tweet was sent January 25. Ola’s service and customer support team for their prompt response. The tweet read, “Last This week, my wife was involved in an unfortunate accident on the road. She It is performing much better right now. Thanks Thank you to all who came forward in support of my cause. Special Thanks to @OlaElectric service & customer support teams for prompt response, constant support and empathy through our tough times.”
Ola Electric Customers who complained about the front fork arm breaking and causing accidents were also acknowledged. The Despite this, company referred to them as isolated cases.
“We have more than 150,000 vehicles running on the road and we have observed this in extremely isolated cases of high impact accidents involving the front fork arm, which is designed with a factor of safety that is 80% higher than typical loads encountered on vehicles,” the statement further read.
Furthermore, Ola Electric has invited its customers for a check-up at its service network to identify any potential issues.
Concluding its statement, Ola wrote, “We sincerely urge everyone to strictly follow road safety protocols, always wear a good quality helmet and avoid riding on public roads without a valid driving license.”
First Published Date: 25 Jan 2023, 19:30 PM IST