The New norms will take effect from February 15 – A senior official at The Directorate General Of Civil Aviation (DGCA) Wednesday.
The The regulator amended the norms in response to complaints from passengers about tickets they booked for a certain class being reclassified by airlines.
In December Last year, DGCA suggested that airlines refund the entire value of such tickets, plus taxes. Also, the affected passenger will be flown for free in the next available class.
HoweverThese proposals have been changed now to conform with international practices, according to the official.
The The watchdog has changed its Civil Aviation Requirement (CAR) refers to the facilities that airlines provide to passengers in case of denial boarding or cancellation Flights Flight delays “The amendment will allow the passenger, who is downgraded involuntarily and is carried in a class lower than that for which the ticket is purchased, to be reimbursed by the airline,” PTI quoted DGCA saying in a statement Wednesday.
For A domestic flight ticket will be downgraded by the passenger. The airline will pay 75 percent of the ticket cost, plus taxes.
In In the event of a downgrade on an international ticket, the passenger will be reimbursed 30% of the ticket cost, taxes included, for flights of 1,500 kilometres and less. Inclusive The statement states that taxes will be 50% if the flight covers between 1,500 to 3,500 kilometres.
The The reimbursement amount for flights exceeding 3,500km will be 75 percent of the total cost of the ticket.
The According to the regulator, changes were made in order to improve the rights and protections of air travelers who are affected by a reduction in the price of their tickets.
(With PTI inputs